Privacy Policy

Who We Are and What This Policy Covers

Royal Reels Casino is an online casino platform operated under a Curaçao gaming licence. We take your privacy seriously, and this policy is here to explain exactly what personal information we collect, why we collect it, how we use it, and what rights you have over it. We have written this document in plain language because we believe you deserve to understand what is happening with your data without needing a law degree to figure it out.

This Privacy Policy applies to all users of the Royal Reels Casino website at https://au-royal-reels.com, including anyone who registers an account, makes a deposit, plays games, or simply browses the platform. By using our website, you acknowledge that you have read this policy. If you have any questions about anything in here, you can always reach our support team directly.

What Personal Information We Collect

We collect different types of information depending on how you use our platform. When you register an account, we collect your full name, email address, date of birth, residential address, phone number, and the username and password you choose. This information is necessary to create and manage your account, verify your identity, and meet our legal and regulatory obligations.

When you make a deposit or withdrawal, we collect details about the payment method you use. This may include card numbers (stored in a tokenised form, never in full), e-wallet account identifiers, or cryptocurrency wallet addresses. We do not store sensitive payment credentials directly on our servers.

We also collect information about how you use the platform. This includes pages you visit, games you play, the duration of your sessions, your device type and browser, your approximate location based on your IP address, and whether you arrived via a specific link or promotion. This data helps us improve the platform and personalise your experience.

Why We Collect Your Information

Every piece of information we collect has a specific purpose. We use your personal details to create and manage your account, process your deposits and withdrawals, verify your identity as required by our licensing obligations, and communicate with you about your account or support requests.

We also use data to run the platform properly. Understanding how players move through the website helps us fix problems, improve navigation, and make the overall experience more enjoyable. If you have opted in to marketing communications, we use your email address to send you information about promotions, new games, and special offers.

For compliance purposes, we are required to verify that players are of legal age, are not on any exclusion lists, and are using the platform in a way that is consistent with responsible gambling principles. Data collected during account verification and ongoing monitoring helps us meet these obligations.

Cookies and How We Use Them

Our website uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is being used. Some cookies are essential for the website to function at all, such as those that keep you logged in during a session or remember your language preference. Without these, the site simply would not work as expected.

We also use analytics cookies to understand which pages are most popular, how long visitors stay, and where they come from. This helps us make informed decisions about improving the site. These cookies do not identify you personally — they record aggregate patterns, not individual behaviour.

Marketing cookies may be present if you arrive at our site via a promotional link. These help us understand which campaigns are effective. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect how the website behaves, but it will not prevent you from playing.

Who We Share Your Information With

We do not sell your personal data to third parties. We do not trade it, rent it out, or hand it to advertisers. Your information stays within Royal Reels Casino and is only shared in specific, limited circumstances.

We work with trusted service providers who help us operate the platform. These include payment processors who handle transactions, identity verification services who check documents, software providers who supply games, and customer support tools that power our live chat. These partners are contractually obligated to handle your data securely and only for the specific purpose we have engaged them for.

In certain circumstances, we may be required to share data with regulatory authorities, law enforcement agencies, or licensing bodies. This would only happen if we receive a valid legal request or if we are required to do so under the terms of our operating licence. We take these obligations seriously and always act within the bounds of applicable law.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period after you close it. Most regulatory frameworks for online gambling require operators to retain certain records for at least five years after the end of a business relationship. This is to ensure that we can respond to any disputes, regulatory enquiries, or fraud investigations that may arise after you have left the platform.

Information that is no longer needed for any legal or operational purpose is securely deleted or anonymised so that it can no longer be linked back to you. We do not hold data indefinitely without a clear reason to do so.

How We Protect Your Data

We use 256-bit SSL encryption to protect all data transmitted between your device and our servers. This is the same level of security used by major banks and financial institutions. In addition to encryption in transit, data stored on our servers is subject to access controls that limit who can view or modify it.

Our team follows strict internal procedures around data handling. Access to personal information is restricted to staff members who need it to do their jobs. We conduct regular security reviews and keep our systems up to date to reduce the risk of unauthorised access.

Despite these measures, no online system is completely immune to risk. If we ever become aware of a data breach that could affect your personal information, we will notify you promptly and take steps to limit any potential harm.

Your Rights Over Your Personal Data

You have meaningful rights over the personal information we hold about you. You can request a copy of your data at any time — this is sometimes called a Subject Access Request. If any of your details are incorrect, you can ask us to correct them. If you want to close your account and have your data deleted, you can request this as well, subject to our legal retention obligations.

You can also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting our support team. Once you opt out, we will stop sending you promotional material. This will not affect any other aspect of your account.

If you have raised a concern with us directly and are not satisfied with our response, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction. We will always try to resolve things directly with you first.

Under 18s and Age Verification

Royal Reels Casino does not knowingly collect personal information from anyone under the age of 18. Our platform is strictly for adults, and we have age verification processes in place to prevent minors from registering or accessing gambling services.

If you believe a person under 18 has created an account on our platform, please contact us immediately. We take this matter very seriously and will investigate any such report promptly. Any account found to belong to a minor will be closed and any funds returned where applicable.

External Links and Third-Party Services

Our website may contain links to external websites, including game providers, payment processors, or responsible gambling resources. Once you leave the Royal Reels domain, this Privacy Policy no longer applies. Those third-party websites have their own privacy policies and we encourage you to read them before submitting any personal information.

Game software embedded in our platform is supplied by third-party studios. While these games run within our environment, the studios may collect certain technical data for the purpose of ensuring their software functions correctly. We select partners who meet our standards for data handling, but we recommend reviewing the privacy documentation of any game provider if this is a concern for you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make a significant change, we will notify registered users by email or by displaying a clear notice on the website.

The date at the top of this page will always show when the policy was last updated. We encourage you to review it periodically. Continued use of the Royal Reels Casino platform after a policy update constitutes acceptance of the revised terms.

How to Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please reach out to our support team. You can contact us via live chat directly on the website, which is available around the clock, or by sending an email through the contact form in your account settings.

We aim to respond to all privacy-related enquiries within 72 hours. For formal data requests such as Subject Access Requests or deletion requests, we will acknowledge receipt within 72 hours and aim to fulfil the request within 30 days, as required under applicable regulations.